FAQ

Q. What will the shipping charges be for my order?

For any order of $200.00 or more PLACED ONLINE, you will receive FREE UPS GROUND SHIPPING within the Contiguous United States.

Otherwise, prices will vary depending on the type of shipping you choose. Charges are not added until the time of shipping. If you have questions about the shipping cost of a specific order, please call our 800 number. Free shipping does not include states of Hawaii and Alaska.

NOTE: COD fees still apply to free shipping.

Q. What is your policy on returning items?

If, for any reason, you are not satisfied with any item you received from us, simply request an RMA* (Return Merchandise Authorization) number via the email link below, and then return the merchandise in its

original condition

with a copy of the invoice within 30 days

of purchase. All items must be shipped in a padded envelope or a box to avoid any damage during shipping process. We will not be responsible for any merchandise damaged or lost during return transit. After arrival of returned merchandise, we will exchange it, credit your account, or refund your money.

Return Product Exceptions: Unfortunately, we do not accept returns on Gold Wire
and any Chain by the Foot. All sales on these items are final.

To request RMA by email click here - RMA REQUEST.

* Returned packages without RMA number will not be accepted.

Q. What is Silver Filled.

Silver Filled is produced in a similar manner as Gold Filled. It is 1/10 or 1/20 of .925 Sterling Silver, which is bonded to a brass core, making it resistant to tarnishing. This bonding process with Sterling Silver separates it from a simple silver plate or silver coat. You get the brilliance and wearability of Sterling Silver, but at a fraction of the cost.

Q. How does "Mix & Match" work for Semi Precious and Precious Stone Beads?

You can "mix & match" ANY strands of stone beads to receive a quantity discount. Price breaks are at 6 strands and 12 strands.

NOTE: Discounts are applied at the time of invoice.

Q. Are there any further price discounts available on LARGER QUANTITIES?

Yes. There are lower prices available on most items for larger quantities. Please contact our office for a price quote.

Q. I'm buying wire that is sold by weight. How do I know how long it will be?

Click here to view our wire conversion chart. Please note that all measurements are approximate.

Q. How do I place an order online?

You must fill out our online registration form prior to placing your first order. Once you have received your login information via email, you may log in and begin adding items to you cart.

Q. What options do I have when paying for my order?

You may pay for your order with Visa, Mastercard, Discover, or American Express. We do offer COD, but you must use a certified bank check or money order for a first-time purchase.

Q. How do I add a credit card to my account?

Once you have logged into your account, click on "Account Info" and scroll down to "Your Credit Cards". This is where you will provide all the required information pertaining to your credit card. We recommend that you add your credit card prior to placing your order online.

Q. How do I change my password?

Once you have logged into your account, click on "Account Info" and scroll down to "Update Your Password".

Q. Do I have to fill out the online registration form if I am an existing CGM customer?

For security reasons, all users must personally open an online account with CGM Findings.

Q. Does CGM keep backorders on file?

Yes. If we are out of stock on any of the items you purchased, we will phone you as soon as the merchandise comes into stock.

Q. Can I view any of my previous online orders?

Yes. Under "Account Info", you can scroll to see your order history.

Q. If I am not ready to complete my order, will my items remain in my cart?

Yes. All items entered into your cart will remain there until you place the order or delete the items.